Monthly Service Excellence Award Winners
Congratulations to the following individuals for being recognized as this month's Service Excellence Award Winners. Your gift cards will be delivered to your supervisor. Each month, employees are recognized for going "above and beyond" in their service to members. We encourage staff and managers to nominate a fellow staff member by clicking here.
Blu and Mike (maintenance), nominated by Michelle Strutzenburg
Blu and Mike helped HCBS move several members due to some housing changes, a closing home, etc. They moved all of the members furniture and boxes, took loads in the trailers, and installed all the new furniture - all in the awful Iowa summer heat. They joked, smiled, and were very respectful with the members and staff helping out. We want to thank them for all their hard work and for taking on a difficult (and unpleasant) task with such great attitudes.
Christine Hatcher, nominated by Robin Brown
Christine has done an amazing job with assisting a member and her parents through the tedious process of getting onto the kidney transplant list. This required a tremendous amount of time, focus, attention to detail, communication, and lots of follow-up work. Christine has coordinated 12 different medical appointments in the last six weeks which included a nine hour appointment at the hospital. She also has done lots of research to find out this members immunization records and medical appointments done prior to this member moving in with us. She has stayed on top of all of this along while still managing the medical care for three other members. She is a wonderful example of our mission!
Kayla Woodhall, nominated by Robin Brown
One of the members living at the site where Kayla works has had an abundance of medical appointments required to get onto the kidney transplant list. Kayla has shown amazing support by being willing to adjust her schedule in order to provide care to the other members during these appointments. This was all completed with a great deal of coordination so no overtime was incurred! Kayla is a very committed and we appreciate her service.
Brenda Bacon and Stefanie Musel, nominated by Abby Day
A member came to the office to pick up his check 30 minutes prior to the office closing. When it was time to close the office, the member's cab had not arrived to pick him up. Brenda offered to have the member stay in the office while he waited rather than waiting outside in the heat. During this time, she assisted him in contacting the cab company. Finally at about 5:15, Brenda and Stefanie had the member cancel the ride and Stefanie gave the member a ride home. Although this just seems like the right thing to do, they went above and beyond to show compassion and assist a member in need.
Devon Beerbower, nominated by Sarah Nakibuule
Devon works a morning shift at a site in Urbandale and has some really difficult days because of one member at the site regularly hits her. Yet, she has never given up and always shows up on time at work. She does her best to support this member and attempting to redircect her, but the hitting and biting continues. Devon has proven that she loves her job and wants to assist members even in a challenging environment.
Angela Nelson, nominated by Dena Risius
Angela helped me to clean and organize a member's storage unit on her day off. She came in and spent two and a half hours helping me sort through tons of belongings of members who previously lived at Park Ave. It was a very tedious task, but it helped our members and the team here to be able to better serve them with a clean and organized home.
Also nominated was Mary Sleeth by Willnesha Prather